Guest Experience & Service Leader

Chipotle Mexican Grill group; Mankato (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure safe, high-quality food is served and the restaurant crew stays well trained with excellent customer service. The role requires hands-on leadership, maintaining a clean line, and assisting with office tasks as needed.

The position focuses on food safety, training, and customer experience, with opportunities to develop future Service Leaders while upholding Chipotle’s Food With Integrity philosophy.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Responsibilities

• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist
• Helping to resolve customer incidents and working to ensure positive customer experiences
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
• Ensuring the proper quantity of supplies are available as needed

Skills

Cash handling

Food safety

Restaurant experience

Communication skills

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure safe, high-quality food is served and the restaurant crew stays well trained with excellent customer service. The role requires hands-on leadership, maintaining a clean line, and assisting with office tasks as needed.

The position focuses on food safety, training, and customer experience, with opportunities to develop future Service Leaders while upholding Chipotle’s Food With Integrity philosophy.