Guest-Experience Server | Upsell & Delight

Harri; Mount Joy Township (PA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

TGI Fridays in Mount Joy, PA is seeking a friendly Server to greet guests, know the menu, take orders, and deliver a memorable dining experience with proactive upselling and attentiveness.

You''ll work with a team to ensure timely service, handle POS transactions accurately, and follow responsible alcohol service guidelines while delivering consistent hospitality. This role emphasizes guest satisfaction, teamwork, and adaptability during peak hours.

Qualifications

• Deliver plates and clear tables.
• Lift up to 30 lbs.
• Able to hear well among loud background noise.
• Dressed neatly in uniform at all times.
• Operate POS system and process payments accurately.
• Respond calmly to angry guests and notify a manager.
• Read/write notes for hearing-impaired guests.
• Read menus for sight-impaired guests.
• Verbalize menu items clearly when taking orders.

Responsibilities

• Greets guests with a smile and builds rapport.
• Identifies guest needs and customizes service.
• Takes food and beverage orders promptly.
• Ensures timely service of food and drinks.
• Checks on guests frequently to provide silent service.
• Learn menu and beverages, upsell items.
• Rings orders into POS while engaging guests.
• Uses promotional features during ordering.

Skills

Greet Guests

Upselling

POS operation

Communication

Multitasking

Tools

POS system

Job description

TGI Fridays in Mount Joy, PA is seeking a friendly Server to greet guests, know the menu, take orders, and deliver a memorable dining experience with proactive upselling and attentiveness.

You''ll work with a team to ensure timely service, handle POS transactions accurately, and follow responsible alcohol service guidelines while delivering consistent hospitality. This role emphasizes guest satisfaction, teamwork, and adaptability during peak hours.