Guest-Experience Server

Harri; Hanover Hills (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

TGI Fridays is seeking a Server to deliver exceptional hospitality and support a memorable dining experience. You will greet Guests, understand their needs, take accurate orders, and ensure timely service while upselling menu items and promoting current promotions.

The role requires maintaining a neat appearance, operating the POS, and following Friday’s service standards to ensure guest satisfaction and repeat business.

Qualifications

• Must be able to deliver plates and food and clear tables.
• Must be able to lift up to 30 lbs.
• Must be able to hear well amongst loud background noise.
• Must be dressed neatly and well groomed in company approved uniform.
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately.
• Must be able to calmly respond to angry Guests and notify a Manager.
• Must be able to read and write notes to hearing impaired Guests.
• Must be able to read menus to sight-impaired Guests.
• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request.
• Must be able to stand and walk during entire shift.
• Must be able to reach, bend, stoop and wipe counters/tables.

Responsibilities

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from Guests.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learns TGIF menu and beverages, expertly recommends and upsells on items.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
• Practices conversational ordering by mentioning current promotional features.

Skills

Food service

POS proficiency

Uniform policy

Customer interaction

De-escalation

Menu knowledge

Auditory awareness

Reading/writing for guests

Mobility

Physical dexterity

Job description

TGI Fridays is seeking a Server to deliver exceptional hospitality and support a memorable dining experience. You will greet Guests, understand their needs, take accurate orders, and ensure timely service while upselling menu items and promoting current promotions.

The role requires maintaining a neat appearance, operating the POS, and following Friday’s service standards to ensure guest satisfaction and repeat business.