Guest-First Server & Upsell Pro

TGI Fridays; South Gate (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

TGI Fridays in South Gate, CA is seeking a Server who delivers engaging guest service and possesses a strong knowledge of the menu to tailor each dining experience. You will proactively upsell beverages and menu items, manage accurate orders through the POS, and ensure timely service while maintaining a welcoming atmosphere.

Success means delivering consistent, high-quality guest experiences, adhering to service standards, and collaborating with team members to meet performance metrics.

Qualifications

• Must be able to deliver plates, food and clear tables.
• Must lift up to 30 lbs.
• Must hear well in loud environments.
• Neatly dressed in company uniform at all times.
• Able to operate POS and handle payments accurately.
• Remain calm when guests are upset and notify a manager.
• Read/write notes for hearing-impaired guests.
• Read menus aloud clearly while taking orders.

Responsibilities

• Greets guests with a smile and builds rapport for an enjoyable dining experience.
• Identifies guest preferences and customizes service accordingly.
• Takes food and beverage orders promptly and accurately.
• Ensures timely service of food and drinks to guests.
• Checks on guests and provides attentive service as appropriate.
• Learns TGIF menu/beverages and upsells qualifying items.
• Identifies ages for alcohol service and follows responsible service guidelines.
• Rings orders into the POS while engaging guests.
• Uses promotional features to discuss specials during ordering.

Skills

Guest service

Upselling

POS literacy

Communication

Mobility & stamina

Tools

POS system

Credit card transactions

Job description

TGI Fridays in South Gate, CA is seeking a Server who delivers engaging guest service and possesses a strong knowledge of the menu to tailor each dining experience. You will proactively upsell beverages and menu items, manage accurate orders through the POS, and ensure timely service while maintaining a welcoming atmosphere.

Success means delivering consistent, high-quality guest experiences, adhering to service standards, and collaborating with team members to meet performance metrics.