Guest Experience Server: Personalize & Upsell

Harri; White Marsh (MD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Restaurant ambience

Job summary

TGI Fridays is seeking a friendly Server to deliver a memorable dining experience. You will greet Guests, take food and beverage orders, and ensure timely service while upselling menu items and beverages. You will operate the POS system and uphold service standards in a fast-paced environment.

Ideal candidates communicate well, handle payments accurately, and can lift up to 30 lbs. The role requires a passion for guest service and the ability to work in a noisy, high-energy setting.

Qualifications

• Must greet Guests with a genuine smile and build rapport.
• Ability to upsell beverages and menu items.
• Able to operate the POS system and handle payments.
• Must be able to lift up to 30 lbs and work in a loud dining environment.

Responsibilities

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from Guests.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learn TGIF menu and beverages, expertly recommends and upsells on items.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
• Practices conversational ordering by mentioning current promotional features.

Skills

Customer service

Upselling

Communication

Teamwork

Cash handling

Menu knowledge

Tools

POS system

Job description

TGI Fridays is seeking a friendly Server to deliver a memorable dining experience. You will greet Guests, take food and beverage orders, and ensure timely service while upselling menu items and beverages. You will operate the POS system and uphold service standards in a fast-paced environment.

Ideal candidates communicate well, handle payments accurately, and can lift up to 30 lbs. The role requires a passion for guest service and the ability to work in a noisy, high-energy setting.