Guest Experience Host: Warm Welcome & Seating

Harri; Mount Joy Township (PA); On-site; USD 15,154,000 - 22,042,000; Full time

Job summary

TGI Fridays is seeking a friendly Host/Hostess in Mount Joy Township, PA. You will welcome guests, manage seating, and coordinate with the service team to ensure a smooth dining experience. The role emphasizes a warm first impression, accurate wait times, and attentive guest care.

Responsibilities include greeting guests, guiding seating between bar and dining area, answering calls, and maintaining Fridays Service standards to deliver an exceptional guest experience.

Qualifications

• Must be able to carry natural conversations with Guests without sounding scripted or intrusive.
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)

Responsibilities

• Greet incoming and departing Guests warmly with a genuine smile and eye contact.
• Uses visual cues to seat Guests in either the bar or dining area depending on their preference.
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Promptly answer incoming calls to the restaurant and provide appropriate service.
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
• Tend to special Guest needs and requests.
• Following all relevant brand standards to deliver Fridays Service Style.
• Is observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

Skills

Genuine greetings

Menu literacy

Clear greetings/farewells

Communication under noise

Mobility (stand/walk)

Carry trays

Job description

TGI Fridays is seeking a friendly Host/Hostess in Mount Joy Township, PA. You will welcome guests, manage seating, and coordinate with the service team to ensure a smooth dining experience. The role emphasizes a warm first impression, accurate wait times, and attentive guest care.

Responsibilities include greeting guests, guiding seating between bar and dining area, answering calls, and maintaining Fridays Service standards to deliver an exceptional guest experience.