Guest Experience Server - Upsell with Personal Touch

TGI Fridays - 2693; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

TGI Fridays - 2693 in Bloomington, MN is seeking a friendly Server to greet Guests, describe the menu, and tailor the dining experience to exceed expectations. You will take orders, ensure timely service, upsell drinks and specialties, ring orders into the POS, and maintain a neat, well-groomed appearance while delivering warm hospitality that keeps Guests coming back.

Shifts require teamwork, reliability, and a positive attitude in a fast-paced environment with exposure to loud noise and busy

Qualifications

• Must be able to deliver plates and food
• Must be able to lift up to 30 lbs.
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform
• Must be able to operate POS system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to read and write notes to hearing impaired Guests
• Must be able to read menus to sight-impaired Guests
• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
• Must be able to read and write Must be able to stand and walk during entire shift
• Must be able to reach, bend, stoop and wipe counters/tables

Responsibilities

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from Guests.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learn TGIF menu and beverages, expertly recommends and upsells on items.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
• Practices conversational ordering by mentioning current promotional features.

Skills

Guest service

Upselling

Communication

POS proficiency

Teamwork

Tools

POS system

Cash handling

Job description

TGI Fridays - 2693 in Bloomington, MN is seeking a friendly Server to greet Guests, describe the menu, and tailor the dining experience to exceed expectations. You will take orders, ensure timely service, upsell drinks and specialties, ring orders into the POS, and maintain a neat, well-groomed appearance while delivering warm hospitality that keeps Guests coming back.

Shifts require teamwork, reliability, and a positive attitude in a fast-paced environment with exposure to loud noise and busy