Guest Experience Server — Fast-Paced Dining

Universal Store; Scottsdale (AZ); On-site; USD 17,000 - 28,000; Full time

Job summary

IHOP in Scottsdale is seeking staff to provide prompt, courteous service to all guests, including greetings, seating, taking orders, and remittance handling where required. Employees will maintain knowledge of menu items, SOPs, and IHOP terminology to ensure a high-quality guest experience.

Responsibilities include maintaining clean dining areas, assisting with resets, handling guest concerns professionally, and adhering to uniform and safety guidelines.

Qualifications

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.
• IHOP training course work as assigned.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Skills

Customer service

Communication

Cash handling

Job description

IHOP in Scottsdale is seeking staff to provide prompt, courteous service to all guests, including greetings, seating, taking orders, and remittance handling where required. Employees will maintain knowledge of menu items, SOPs, and IHOP terminology to ensure a high-quality guest experience.

Responsibilities include maintaining clean dining areas, assisting with resets, handling guest concerns professionally, and adhering to uniform and safety guidelines.