Guest Experience Server — Courteous, Fast Service

Universal Store; Nogales (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

IHOP in Nogales, AZ is seeking a front-of-house team member to deliver prompt, courteous service to guests and maintain dining room standards. You will learn IHOP procedures, assist with checks, and help ensure a smooth guest experience through every stage of the visit.

The role focuses on consistent hospitality, teamwork, and adherence to health and safety guidelines in a busy dining environment.

Qualifications

• Experience preferred but not required.
• Ability to read and comprehend instructions and memos.
• Ability to read and speak English well enough to communicate with guests.

Responsibilities

• Provide prompt, courteous service to all guests.
• Follow IHOP SOP to ensure high quality guest experience.
• Handle guest complaints professionally and invite return visits.
• Maintain knowledge of IHOP terminology and menu offerings.
• Assist with guest checks and server banking procedures.
• Stock and rotate service area supplies per shift.

Skills

Reading comprehension

Writing skills

English communication

Education

Experience or training desired (not required)

Job description

IHOP in Nogales, AZ is seeking a front-of-house team member to deliver prompt, courteous service to guests and maintain dining room standards. You will learn IHOP procedures, assist with checks, and help ensure a smooth guest experience through every stage of the visit.

The role focuses on consistent hospitality, teamwork, and adherence to health and safety guidelines in a busy dining environment.