Guest Experience Server

Tandem Hospitality Group; Fort Smith (AR); On-site; USD 24,000 - 36,000; Full time

Job summary

Tandem Hospitality Group is seeking a Restaurant Server to ensure guests have an outstanding dining experience from start to finish. You will greet guests, take orders, serve meals, and collaborate with the kitchen and front-of-house team to maintain smooth service.

The role requires a friendly demeanor, strong communication skills, and the ability to handle payments and reservations. On-site position with opportunities to assist with events and table management.

Qualifications

• One year of prior food and beverage experience preferred.
• Prior guest relations training.
• Knowledge of proper food handling.
• Strong written/verbal communications skills.
• Ability to perform duties with attention to detail, speed, accuracy, and courtesy.
• Punctuality and reliable attendance required.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) and reservation software (OpenTable).
• Ability to push/pull up to 25 pounds.

Responsibilities

• Greet all customers warmly.
• Adhere to grooming and appearance standards.
• Prepare dining tables for service, laying out napkins and utensils and refilling condiments.
• Take guest food and beverage orders accurately.
• Know current menu choices, specialties, and deviations.
• Handle table assignments and seating, communicating guest needs to the cooks.
• Ensure a memorable dining experience.
• Open and pour wine tableside.
• Record revenue and process payments (cash, card, room charges).
• Perform basic cleaning tasks as needed by supervisor.
• Assist with special events.
• Answer telephone with proper etiquette.
• Develop positive working relationships with co-workers.
• Bus tables and assist with dirty dishes.
• Assist kitchen with prep work or plating.
• Clean front-of-house areas (windows, fixtures, entrance).
• Fill water bottles, cut fruit, roll silverware, complete other service tasks.
• Perform other duties as assigned by management.

Skills

Guest relations

Communication

Attention to detail

Punctuality

Teamwork

Tools

Micros POS

Aloha POS

OpenTable

Job description

Tandem Hospitality Group is seeking a Restaurant Server to ensure guests have an outstanding dining experience from start to finish. You will greet guests, take orders, serve meals, and collaborate with the kitchen and front-of-house team to maintain smooth service.

The role requires a friendly demeanor, strong communication skills, and the ability to handle payments and reservations. On-site position with opportunities to assist with events and table management.