Guest Experience & Scheduling Coordinator

Yoder Ford Inc; Edinburg (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) Plan

Life Insurance

Paid Vacation

Sick Leave

Paid Holidays

Employee Discounts

Zusammenfassung

Yoder Ford Inc. is seeking a Guest Engagement Coordinator to monitor guest conversations via AI-assisted tools and ensure timely follow-up on service requests.

Responsibilities include verifying appointment availability, entering bookings, and coordinating advisor callbacks with the sales team. You will handle calls, answer basic service questions, and route inquiries to the correct department while maintaining accurate notes and ensuring completion of pending requests.

Qualifikationen

• Strong verbal and written communication skills.
• A friendly, professional phone manner.
• Strong organizational skills and attention to detail.
• Ability to prioritize a high volume of inbound inquiries.
• Comfort using computers, CRM systems, and AI-assisted communication tools.
• Ability to work independently and collaborate with the sales team.

Aufgaben

• Monitor guest conversations to identify service appointment requests, questions, callback requests, and other guest needs.
• Verify appointment availability, enter bookings into the service scheduler, and confirm details with guests.
• Contact guests to arrange an alternative date or time when their requested appointment is unavailable.
• Handle incoming calls, outgoing follow-up, missed-call follow-up, and appointment confirmations.
• Answer basic service questions and connect guests with the appropriate team member when additional assistance is needed.
• Coordinate advisor callbacks, verify follow-through in our communication system, and elevate outstanding requests when necessary.
• Route sales inquiries or other requests received in the service queue to the appropriate department.
• Maintain accurate notes and track pending requests through completion.

Kenntnisse

Communication skills

Phone etiquette

Organizational skills

CRM software

AI tools

Team collaboration

Tools

Scheduling software

Jobbeschreibung

Yoder Ford Inc. is seeking a Guest Engagement Coordinator to monitor guest conversations via AI-assisted tools and ensure timely follow-up on service requests.

Responsibilities include verifying appointment availability, entering bookings, and coordinating advisor callbacks with the sales team. You will handle calls, answer basic service questions, and route inquiries to the correct department while maintaining accurate notes and ensuring completion of pending requests.