Automotive Guest Relations & Service Scheduler

Sonic-Automotive; Mishawaka (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Jordan Ford in Mishawaka, IN is seeking a Service/Guest Relations representative to generate service appointments and deliver a premium customer experience. You will respond to inquiries via the internet and manage data in the CRM.

This role requires strong communication and the ability to work in a call center environment, handling lead management tools, reports and cashier duties. Compensation is hourly with full-time Friday/Saturday availability.

Qualifications

• Authorized to work in the USA.
• Valid driver's license with a clean driving record.
• Ability to pass pre-employment testing (background checks, MVR, drug test, credit report).
• Strong communication and teamwork in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools.
• Compile reports and documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Job description

Jordan Ford in Mishawaka, IN is seeking a Service/Guest Relations representative to generate service appointments and deliver a premium customer experience. You will respond to inquiries via the internet and manage data in the CRM.

This role requires strong communication and the ability to work in a call center environment, handling lead management tools, reports and cashier duties. Compensation is hourly with full-time Friday/Saturday availability.