Elite Guest Experience Specialist - Auto Sales

Richmond Lincoln; Glen Allen (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

4/10 work week

Sundays off

401k with match

Annual outings

Employee discounts

Training provided

Job summary

Richmond Ford Auto Group in Richmond, VA, is seeking a Sales Guest Experience Coordinator to deliver outstanding customer service, manage inbound and outbound communications, and support the sales process across multiple locations.

You will engage with guests, respond to inquiries, and help drive appointments while collaborating with the service and sales teams. This is a full-time role with opportunities for growth within a family-owned organization.

Qualifications

• Great customer service skills
• Detail-oriented and capable of multi-tasking
• Authorized to work in the USA; able to pass background checks and drug testing

Responsibilities

• Respond to inquiries and morning/overtime requests from customers
• Handle inbound/outbound calls and digital inquiries promptly with personalized messaging
• Follow up with existing inquiries and build relationships within the sales team
• Participate in team meetings and contribute to performance-based prizes

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Hospitality experience

Sales mindset

Tools

Phone system

Job description

Richmond Ford Auto Group in Richmond, VA, is seeking a Sales Guest Experience Coordinator to deliver outstanding customer service, manage inbound and outbound communications, and support the sales process across multiple locations.

You will engage with guests, respond to inquiries, and help drive appointments while collaborating with the service and sales teams. This is a full-time role with opportunities for growth within a family-owned organization.