Guest Experience & Sales Specialist

European Wax Center; Chicago (IL); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Complementary waxing services

50% off skincare

401(k)

Sick leave

Life and disability insurance

FSA and Dependent Care

Pre-Tax commuter benefits

Ongoing training

Job summary

European Wax Center in Chicago is seeking a Guest Service Associate to create an exceptional guest experience while meeting sales goals and assisting management with daily administrative tasks.

The role emphasizes upselling, educating guests on Wax Passes, and managing check-ins, payments, and reservations in a fast-paced retail environment. A professional appearance and strong communication are essential.

Qualifications

• High school diploma or GED is required.
• 2+ years customer service or sales experience, preferably in retail.
• Exceptional interpersonal skills with strong written and verbal communication.
• Attention to detail and good time management are essential.
• Flexible to perform external or internal events and work weekends/evenings.

Responsibilities

• Develop thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Assist with opening/closing procedures and daily admin tasks.
• Manage check-ins/check-outs, payments, refunds, and reservations.
• Inform guests of pre-booking benefits and how to use the app.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Time management

Education

High school diploma or GED

Job description

European Wax Center in Chicago is seeking a Guest Service Associate to create an exceptional guest experience while meeting sales goals and assisting management with daily administrative tasks.

The role emphasizes upselling, educating guests on Wax Passes, and managing check-ins, payments, and reservations in a fast-paced retail environment. A professional appearance and strong communication are essential.