Guest Experience & Sales Specialist

European Wax Center; Geneva (IL); On-site; USD 48,712,000 - 50,916,000; Full time

Benefits offered by this job

Complementary waxing services

50% off skincare products

401(k) plan

Sick leave

Life and disability insurance

FSAs and dependent care benefits

Pre-tax commuter benefits

Ongoing training and career pathing

Job summary

European Wax Center is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals. You will educate guests on products and services, upsell retail and waxing packages, and assist management with daily administrative tasks.

The role requires excellent interpersonal and communication skills, a professional appearance, and the ability to work flexible hours, including weekends.

Qualifications

• High school diploma or GED
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Time management

Flexibility

Professional appearance

Feedback receptiveness

Education

High school diploma or GED

Job description

European Wax Center is seeking a Guest Service Associate to deliver an exceptional guest experience while meeting sales goals. You will educate guests on products and services, upsell retail and waxing packages, and assist management with daily administrative tasks.

The role requires excellent interpersonal and communication skills, a professional appearance, and the ability to work flexible hours, including weekends.