Guest Experience & Sales Operations Manager

Marriott Vacations; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Sales Experience Manager to lead owner and guest interactions, oversee sales galleries and front desk operations, and drive high standards of hospitality.

You will partner with Sales leadership and HR COEs to coordinate onboarding, process tracking, and performance improvement while managing assignments with flexibility to meet business needs.

Qualifications

• Experience leading hospitality or sales operations teams.
• Strong interpersonal and communication skills.

Responsibilities

• Lead the Sales Front Desk and Tour Desk activities and oversee daily operations to ensure high hospitality standards.
• Coordinate strategy to salvage pending deals and minimize cancellations while maximizing tours.
• Partner with Sales leadership and HR COEs to coordinate onboarding, LOA tracking, and documentation management.

Skills

Leadership

Communication

Problem Solving

Team Building

Customer Relationships

Adaptability

Planning and Organizing

Fostering Inclusion

Business Acumen

Applied Learning

Tools

CRM systems

Salesforce

Job description

Marriott Vacations Worldwide is seeking a Sales Experience Manager to lead owner and guest interactions, oversee sales galleries and front desk operations, and drive high standards of hospitality.

You will partner with Sales leadership and HR COEs to coordinate onboarding, process tracking, and performance improvement while managing assignments with flexibility to meet business needs.