Hospitality Operations Director – Guest Experience & Growth

Marriott Resorts Hospitality Corporation; Marco Island (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a senior operations leader to manage profitability, revenue goals, and guest experiences across hotel properties. You will work with property management to develop strategies aligned with the brand’s business goals and ensure flawless service delivery.

You will guide the operations, front desk, rooms, and F&B teams, monitor performance against budget, and coach leaders to optimize occupancy, wages, and expenses while maintaining a high level of guest

Qualifications

• Education and experience requirements: 2-year degree in Business Administration, Hotel and Restaurant Management, or related field with 4 years of guest services, front desk, housekeeping, sales and marketing, or operations experience; OR a 4-year bachelor’s degree with 2 years of related experience.

Responsibilities

• Communicate and drive profitability by identifying guest satisfaction drivers and addressing service issues.
• Monitor revenue performance against budget and coach teams to optimize occupancy, rates, wages and controllable expenses.
• Lead and align hotel leadership teams to deliver the brand’s service vision and operational strategy.
• Manage guest experience by reviewing feedback and taking corrective actions to meet guest expectations.
• Oversee human resources activities, ensure fair treatment of employees, and promote ongoing communication and staff development.

Education

2-year degree in Business Administration / Hospitality Management

4-year bachelor's degree in Business Administration / Hospitality Management

Job description

Marriott Vacations Worldwide is seeking a senior operations leader to manage profitability, revenue goals, and guest experiences across hotel properties. You will work with property management to develop strategies aligned with the brand’s business goals and ensure flawless service delivery.

You will guide the operations, front desk, rooms, and F&B teams, monitor performance against budget, and coach leaders to optimize occupancy, wages, and expenses while maintaining a high level of guest