Guest Experience & Sales Leader (Wellness Retail)

ALO; Birmingham (AL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Wellness club membership

Medical benefits

401K

Monthly store incentives

Clothing allowance

Free yoga classes

Commuter benefits

Job summary

ALO in Birmingham, AL seeks a Sales & Service Lead to elevate guest experiences and drive engagement. This role leads the floor, educates customers, coaches staff, and analyzes store metrics to guide growth strategies.

You will partner with operations and visual teams to ensure effective coverage, budgeting, and inventory control, while recruiting and developing talent for a high-energy environment.

Qualifications

• 2+ years prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.
• Requires constant movement in an around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and product education and coaching team members.
• Build client relationships daily with customers.
• Analyze reports to strategize and deliver results; support action plans for growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and selling initiatives.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to meet business, team and guest needs.
• Lead by example and inspire staff in daily operations and guest experience.
• Oversee Sales & Service Associates and Cashiers; recruit and develop talent.
• Use company performance tools to evaluate associates and drive growth with the store leader.
• Collaborate with Community & Studio, Operations and Visual Leads for cross-functional training and well-executed business.
• Execute company directives and initiatives in partnership with Sales & Service Manager.

Skills

2+ years client-centric sales

leadership

feedback orientation

self-motivation

interpersonal communication

aligns with guiding principles

movement in store

lift up to 50 lbs

ladder safety

stamina

Job description

ALO in Birmingham, AL seeks a Sales & Service Lead to elevate guest experiences and drive engagement. This role leads the floor, educates customers, coaches staff, and analyzes store metrics to guide growth strategies.

You will partner with operations and visual teams to ensure effective coverage, budgeting, and inventory control, while recruiting and developing talent for a high-energy environment.