Studio Sales & Guest Experience Lead

Alo; Skokie (IL); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Medical,dental, vision plans

401k matching

Store incentives

Job summary

ALO is seeking a Sales & Service Manager to lead guest experience and sales strategy in the store. This role drives business targets, coaches a high-performing team, and nurtures client relationships to elevate service standards.

As part of the store leadership, you will monitor budgets, analyze data (expenses, sell-thru), and ensure alignment with ALO’s guiding principles while maintaining top-tier guest experiences.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent interpersonal and written/verbal communication skills.
• Able to multitask in a dynamic environment.
• Strong time management and personal accountability.
• Ability to lift up to 50 pounds and move about the store.

Responsibilities

• Drive guest experience and sales targets as part of the store leadership team.
• Oversee the Sales & Service team and coach for performance gaps.
• Build and maintain client relationships with customers.
• Ensure floor coverage and implement selling initiatives.
• Collaborate with General Manager on sales & service strategy.
• Represent the business in leadership meetings and manage budgets and metrics.

Skills

Retail leadership

MS Office

Interpersonal & communication

Agile / multitasking

Time management

Physical stamina

Job description

ALO is seeking a Sales & Service Manager to lead guest experience and sales strategy in the store. This role drives business targets, coaches a high-performing team, and nurtures client relationships to elevate service standards.

As part of the store leadership, you will monitor budgets, analyze data (expenses, sell-thru), and ensure alignment with ALO’s guiding principles while maintaining top-tier guest experiences.