Guest Experience & Sales Lead — Mindful Retail

ALO; Oregon; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous employee discount and free A2

Wellness club membership and streaming

Medical, dental, vision options

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at Sanctuaries

Job summary

ALO is seeking a Sales & Service Lead to elevate guest experiences, lead a store team, and drive sales initiatives. The role emphasizes client relationships, staff development, and operational leadership on the sales floor. The position requires physical capability and a proactive, feedback-friendly mindset.

The role includes partnering with operations, managing budgets and schedules, and delivering service-led results while embodying ALO's guiding principles across all store activities.

Qualifications

• 2+ years prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.
• Requires constant movement in an around all areas of store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Skills

Client-centric sales

Leadership

Interpersonal communication

Feedback-oriented

Team collaboration

Job description

ALO is seeking a Sales & Service Lead to elevate guest experiences, lead a store team, and drive sales initiatives. The role emphasizes client relationships, staff development, and operational leadership on the sales floor. The position requires physical capability and a proactive, feedback-friendly mindset.

The role includes partnering with operations, managing budgets and schedules, and delivering service-led results while embodying ALO's guiding principles across all store activities.