Guest Experience & Sales Lead – Wellness Studio

ALO; Mouton (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

ALO in Louisiana is seeking a Sales & Service Lead to elevate the guest experience on the floor and drive engagement through strong product education and coaching.

The role partners with Operations, Visual and Store leadership to manage schedules, budgets and inventory while leading a team of Sales & Service Associates and Cashiers to deliver exceptional service and measurable results throughout the holiday season.

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.
• Proof of right to live and work in country from start of employment.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and product education, coaching the team to fill gaps.
• Build and maintain client relationships daily with customers.
• Analyze reports to strategize and deliver results; implement action plans for growth.
• Ensure effective sales floor coverage through workforce planning and store-wide selling initiatives.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Move dynamically on the retail floor to meet business, team, and guest needs.
• Directly oversee Sales & Service Associates and Cashiers; recruit and develop talent.

Skills

Client-centric sales

Leadership

Feedback orientation

Self-motivated

Interpersonal skills

Written communication

Guiding principles

Job description

ALO in Louisiana is seeking a Sales & Service Lead to elevate the guest experience on the floor and drive engagement through strong product education and coaching.

The role partners with Operations, Visual and Store leadership to manage schedules, budgets and inventory while leading a team of Sales & Service Associates and Cashiers to deliver exceptional service and measurable results throughout the holiday season.