Guest Experience & Sales Lead

ALO; Boston (MA); On-site; USD 2,342,000 - 2,617,000; Full time

Benefits offered by this job

Employee discount

Wellness Club access

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor, guiding team members in product education and guest engagement. You will build daily relationships with customers, analyze store reports, and drive initiatives to improve performance.

The role requires strong communication and leadership to maintain a service-led, high-energy environment. As a full-time position based in Boston, you will partner with store leadership to manage operations, staffing, and

Qualifications

• 2+ years in a client-centric sales environment
• Values feedback and eager to provide/receive it
• Self-motivated with a results-driven mindset
• Excellent interpersonal and written communication skills

Responsibilities

• Lead an exceptional guest experience on the floor through guest connection and product education
• Build daily client relationships with customers
• Analyze reports to strategize and deliver results and identify growth opportunities
• Ensure effective sales floor coverage and lead selling initiatives

Skills

Client-centric sales

Feedback oriented

Self-motivated

Interpersonal skills

Guiding Principles

Mobility on the floor

Lifting up to 50 pounds

Ladder safety

Stand/wMove for shift

Job description

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor, guiding team members in product education and guest engagement. You will build daily relationships with customers, analyze store reports, and drive initiatives to improve performance.

The role requires strong communication and leadership to maintain a service-led, high-energy environment. As a full-time position based in Boston, you will partner with store leadership to manage operations, staffing, and