Mindful Guest Experience & Sales Lead

Alo; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous employee discount and free A0

Wellness Club membership

Competitive medical, dental and vision

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes

Job summary

ALO is seeking a Sales & Service Lead to elevate guest experience and drive engagement on the sales floor. You will coach team members, manage client relationships, and analyze performance data to inform action plans. The role requires active floor presence and collaboration with store leadership.

You will oversee Sales & Service staff, participate in recruitment, and use performance tools to foster growth, all while meeting schedule demands and maintaining store standards.

Qualifications

• 2+ years experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Skills

Client-centric sales

Feedback oriented

Interpersonal skills

Written communication

Guiding Principles alignment

Mobility on floor

Physical lifting up to 50 lbs

Job description

ALO is seeking a Sales & Service Lead to elevate guest experience and drive engagement on the sales floor. You will coach team members, manage client relationships, and analyze performance data to inform action plans. The role requires active floor presence and collaboration with store leadership.

You will oversee Sales & Service staff, participate in recruitment, and use performance tools to foster growth, all while meeting schedule demands and maintaining store standards.