Guest Experience & Sales Leader

ALO; Berkeley (CA); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Generous ALO employee discount andfree

Membership to ALO Wellness Club, with

Competitive medical, dental and vision

401K with company matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at Sanctuaries

Job summary

ALO in Berkeley, CA is seeking a Sales and Service Lead who will elevate guest experience on the sales floor, drive engagement, educate guests, and foster a service-led environment that distinguishes the brand.

The role combines sales leadership, business partnership, and people development, with responsibilities across scheduling, reporting, budgets, and talent growth. Candidates must show leadership, client focus, and a hands-on, mobile presence.

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Skills

Sales leadership

Client focus

Feedback orientation

Interpersonal skills

Communication skills

Guiding Principles

Mobility

Lifting ability

Job description

ALO in Berkeley, CA is seeking a Sales and Service Lead who will elevate guest experience on the sales floor, drive engagement, educate guests, and foster a service-led environment that distinguishes the brand.

The role combines sales leadership, business partnership, and people development, with responsibilities across scheduling, reporting, budgets, and talent growth. Candidates must show leadership, client focus, and a hands-on, mobile presence.