Guest Experience & Sales Lead

ALO; Town of Hamburg (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor and drive engagement, education, and interaction with customers. The role oversees Sales & Service Associates and Cashiers, guiding recruitment, development, and performance feedback.

The position is full-time, requires availability for opening/closing shifts, and includes responsibilities across operations, budgeting, inventory, and cross-functional training with internal partners.

Qualifications

• Experience in a client-centric, sales environment.
• Proven leadership capabilities and decision making.
• Strong written and verbal communication; ability to give and receive feedback.

Responsibilities

• Lead an exceptional guest experience on the floor and coach the team to close gaps.
• Maintain client relationships and daily engagement with customers.
• Analyze store reports to drive growth opportunities and implement action plans.
• Ensure adequate sales floor coverage and drive selling initiatives.

Skills

Leadership

Customer service

Sales leadership

Communication

Interpersonal skills

Feedback culture

Job description

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor and drive engagement, education, and interaction with customers. The role oversees Sales & Service Associates and Cashiers, guiding recruitment, development, and performance feedback.

The position is full-time, requires availability for opening/closing shifts, and includes responsibilities across operations, budgeting, inventory, and cross-functional training with internal partners.