Guest Experience & Sales Associate

European Wax Center; Falls Church (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

European Wax Center in Falls Church, VA is seeking a Guest Service/Sales Associate who creates a warm, welcoming atmosphere for guests. You will greet guests, discuss skincare goals, and understand needs to recommend wax passes and retail options, while upholding Artemis Wax Core Values.

You will maintain the front desk, promote promotions, book reservations, and collaborate with the team while participating in ongoing training.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Ability to operate POS systems.
• Ability to stay calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand needs and skincare goals.
• Proactively educate guests on wax pass options and current promotions, and promote retail products.
• Uphold Artemis Wax standards and protocols at all times; address inquiries and resolve concerns promptly.
• Maintain an organized front desk and lobby area, ensuring cleanliness and a welcoming brand experience.
• Collaborate with colleagues, share product knowledge, and participate in ongoing training.

Skills

Customer service

Sales experience

Effective communication

Team player

POS systems

Tools

POS software

Computer literacy

Job description

European Wax Center in Falls Church, VA is seeking a Guest Service/Sales Associate who creates a warm, welcoming atmosphere for guests. You will greet guests, discuss skincare goals, and understand needs to recommend wax passes and retail options, while upholding Artemis Wax Core Values.

You will maintain the front desk, promote promotions, book reservations, and collaborate with the team while participating in ongoing training.