GUEST SERVICE ASSOCIATE

European Wax Center; Fredericksburg (VA); On-site; USD 19,286 - 27,552; Part time

Job summary

European Wax Center in Fredericksburg is looking for a Guest Service/Sales Associate to create a welcoming atmosphere for guests. The ideal candidate will engage customers, educate them on services, maintain cleanliness, and ensure a positive experience.

Candidates should have one year of retail experience, exceptional communication skills, and a commitment to service excellence. This position offers a part-time/full-time opportunity with a dynamic team environment.

Qualifications

• One year of related service or retail experience, preferably in sales.
• Exceptional interpersonal and communication skills.
• Ability to demonstrate proficiency in point-of-sale systems.

Responsibilities

• Greet guests with a friendly demeanor.
• Engage guests in meaningful conversations.
• Educate guests on wax pass options and promotions.
• Uphold brand standards and address inquiries.
• Maintain organized and inviting front desk area.
• Foster a positive team environment.
• Participate in ongoing training.

Skills

Interpersonal skills

Communication skills

Sales experience

Education

High School Diploma

Tools

Point-of-sale systems

Job description

Job Details

Job Location: VA - Fredericksburg - Fredericksburg, VA 22401

Position Type: Part Time/Full Time

Education Level: High School

Salary Range: $14.00 - $20.00 Base+Commission/month

Travel Percentage: None

Job Shift: Any - Monday through Sunday

Job Category: Sales

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Artemis Wax Core Values

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

Responsibilities: Essential Job Functions

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk and lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally
• Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management.

Qualifications Education / Experience / Qualifications

• One year of related service or retail experience. Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.