Retail Operations Lead — Guest Experience & Merchandising

The Buckle, Inc.; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Teammate Discount

Performance Bonuses

Employee Assistance Program

401(k)

Job summary

The Buckle, Inc. in San Antonio seeks an Operations Manager to oversee store operations and guest experience.

You may perform duties of Freight Coordinator and Visual Merchandiser as needed, and you will lead promotions, inventory tasks, and onboarding with a focus on customer service and process compliance. Ideal candidates will bring strong retail operations experience, ability to manage a team, and knowledge of POS systems.

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
• Must be 18 years of age or older due to the nature of the job.

Responsibilities

• Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
• Lead onboarding and selection activities including monitoring hiring dashboards and completing onboarding with new teammates.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.

Skills

Retail operations

Customer service

Team leadership

Inventory management

Education

High school diploma or GED

Tools

POS software

Job description

The Buckle, Inc. in San Antonio seeks an Operations Manager to oversee store operations and guest experience.

You may perform duties of Freight Coordinator and Visual Merchandiser as needed, and you will lead promotions, inventory tasks, and onboarding with a focus on customer service and process compliance. Ideal candidates will bring strong retail operations experience, ability to manage a team, and knowledge of POS systems.