Guest-Experience Retail Associate

Brightline Trains; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Brightline Trains in Orlando is seeking a friendly Retail Attendant to help guests find gifts, souvenirs, and supplies to enhance their ride. You’ll own your zone, learn, and bounce back from setbacks in a fast-paced transit environment.

You’ll deliver attentive service, support merchandising, monitor safety, and stay connected with internal communications to ensure guests have a bright experience.

Qualifications

• Natural people person with experience in retail, food, or beverage sales.
• Positive attitude for long hours, adaptable communication.
• Able to stand and be on feet for hours; physical stamina.
• Basic math skills.
• Minimum 18 years old.
• Ability to work weekends and holidays.

Responsibilities

• Provide attentive and detailed customer service; use suggestive selling and share information about services and destinations.
• Maintain and manage merchandise display to drive revenue and guest experience.
• Be aware of guests' behaviors and alert security to suspicious activity.
• Monitor Brightline communications channels during work hours to review notifications.

Skills

Customer service

Merchandising

Loss prevention

Communication

Job description

Brightline Trains in Orlando is seeking a friendly Retail Attendant to help guests find gifts, souvenirs, and supplies to enhance their ride. You’ll own your zone, learn, and bounce back from setbacks in a fast-paced transit environment.

You’ll deliver attentive service, support merchandising, monitor safety, and stay connected with internal communications to ensure guests have a bright experience.