Guest-Focused Retail Concierge — Travel Gifts & Essentials

Brightline Trains; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Brightline invites you to join our Station Operations team as a Retail Attendant in Orlando. You’ll help guests find the perfect gift or souvenir, offer suggestions, and ensure a bright, friendly experience throughout their journey.

We value people-persons with a positive attitude, comfortable with retail or food/beverage sales, and able to stand for hours, work weekends/holidays, and handle basic math at checkout.

Qualifications

• Natural people person with experience in retail, food, or beverage sales.
• Maintain a positive attitude in varying circumstances and adapt communication style.
• Able to stand for long periods and perform physical tasks.
• Basic math skills for checkout and transactions.
• Must be at least 18 years old; ability to work weekends and holidays.

Responsibilities

• Provide attentive service to all guests and suggest menu options and retail items.
• Maintain and display merchandise to drive revenue and guest experience.
• Monitor guest behavior for safety and report suspicious activity to security.
• Review company communications channels during work hours to ensure updates are acknowledged.

Skills

Retail sales

Customer service

Communication

POS basics

Job description

Brightline invites you to join our Station Operations team as a Retail Attendant in Orlando. You’ll help guests find the perfect gift or souvenir, offer suggestions, and ensure a bright, friendly experience throughout their journey.

We value people-persons with a positive attitude, comfortable with retail or food/beverage sales, and able to stand for hours, work weekends/holidays, and handle basic math at checkout.