Premium Lounge Guest Experience Associate

Brightline Trains LLC; Orlando, Northern (FL, KY); Hybrid; USD 40,000 - 44,000; Full time

Job summary

Brightline Trains LLC in Orlando is seeking a Hospitality Attendant to warmly welcome guests and deliver exceptional service in Premium Lounge, Order to Seat/QR To-Go, and Smart Lounge areas. You will assist with food and beverage preparation, service, and bar guest care, while championing food safety and sanitation and coordinating with the Station Manager on inventory and supplies.

You will serve with energy, engage guests, and act as a brand ambassador, ensuring knowledgeable, proactive, and

Qualifications

• Prior experience in a food and beverage establishment.
• Ability to welcome guests warmly and maintain a polished appearance.
• Must be at least 18 years old and able to work weekends and holidays.

Responsibilities

• Greet guests with enthusiasm and provide attentive service.
• Assist with food and beverage preparation and service in lounges and premium areas.
• Present menus, upsell compatible options, and handle beverage service with responsible ID checks.
• Maintain food safety and sanitation standards and support inventory control.
• Collaborate with the Station Manager to restock and manage supplies.
• Communicate clearly with teammates to ensure smooth operation during shifts.

Skills

Guest service

Brand ambassador

Food & beverage service

Food safety

Inventory awareness

Teamwork

Communication

Problem solving

Job description

Brightline Trains LLC in Orlando is seeking a Hospitality Attendant to warmly welcome guests and deliver exceptional service in Premium Lounge, Order to Seat/QR To-Go, and Smart Lounge areas. You will assist with food and beverage preparation, service, and bar guest care, while championing food safety and sanitation and coordinating with the Station Manager on inventory and supplies.

You will serve with energy, engage guests, and act as a brand ambassador, ensuring knowledgeable, proactive, and