Retail Attendant

Brightline Trains; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Brightline invites you to join our Station Operations team as a Retail Attendant in Orlando. You’ll help guests find the perfect gift or souvenir, offer suggestions, and ensure a bright, friendly experience throughout their journey.

We value people-persons with a positive attitude, comfortable with retail or food/beverage sales, and able to stand for hours, work weekends/holidays, and handle basic math at checkout.

Qualifications

• Natural people person with experience in retail, food, or beverage sales.
• Maintain a positive attitude in varying circumstances and adapt communication style.
• Able to stand for long periods and perform physical tasks.
• Basic math skills for checkout and transactions.
• Must be at least 18 years old; ability to work weekends and holidays.

Responsibilities

• Provide attentive service to all guests and suggest menu options and retail items.
• Maintain and display merchandise to drive revenue and guest experience.
• Monitor guest behavior for safety and report suspicious activity to security.
• Review company communications channels during work hours to ensure updates are acknowledged.

Skills

Retail sales

Customer service

Communication

POS basics

Job description

About Brightline:

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Position Summary

As an essential member of the Brightline Station Operations team, you are an integral part of our guests’ journey. As the Retail Attendant, you will assist our guests in finding the right gift, souvenir to capture their memory, or supplies to make your ride even brighter. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Pay Rate - $20.00 an hour

Essential Job Functions:

• Customer Service: Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings, and cordially share information about our Company services and destinations.
• Merchandising: Responsible for maintaining and managing how merchandise in our market is displayed to drive both revenue and guest experience.
• Loss Prevention: Be aware of guests' behaviors and raise an alarm to the security team in the event of suspicious activity.
• Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you do.

Your Qualifications:

• You are a natural people person, comfortable with either retail, food, or beverage sales.
• Staying positive for hours on end (including in stressful times), you adapt your communication style to fit a diverse group of people.
• Standing, walking, bending, stooping, pushing, pulling, reaching, and being on your feet for hours on end is something you are able to do.
• While you don’t have to be a mathematician, you possess basic math skills.
• You are a minimum of 18 years old.
• You are able to work shifts, including weekends and holidays.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.