Guest Experience Retail Associate

Goodwill Industries of Middle Tennessee, Inc.; Columbia (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Columbia, TN is seeking a Retail Sales Floor Associate to deliver a friendly, efficient shopper experience and maintain a clean, well-merchandised store environment. You will handle POS transactions, assist customers, and support merchandising and signage per standard procedures.

The role emphasizes teamwork, respect, and store safety while providing flexible scheduling including evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent preferred.
• Prior retail or customer service experience is preferred but not required.
• Ability to follow established processes, safety guidelines, and cash-handling procedures.

Responsibilities

• Provide a world-class shopper experience by greeting, engaging, assisting, and thanking every shopper.
• Process point-of-sale transactions accurately while ensuring smooth customer flow.
• Support merchandising standards through timely replenishment and presentation.
• Keep store areas clean, organized, and safe for shoppers.
• Assist customers with product location, fitting rooms, and checkout needs.
• Support store readiness and daily operations including opening/closing tasks.

Skills

Friendly customer service

Basic math

Mobility (stand/walk/bend/lift)

Flexible schedule

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Cash handling

Job description

Goodwill Industries of Middle Tennessee, Inc. in Columbia, TN is seeking a Retail Sales Floor Associate to deliver a friendly, efficient shopper experience and maintain a clean, well-merchandised store environment. You will handle POS transactions, assist customers, and support merchandising and signage per standard procedures.

The role emphasizes teamwork, respect, and store safety while providing flexible scheduling including evenings, weekends, and holidays.