Spa Concierge & Guest Experience Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 35,000 - 46,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a friendly Spa Front Desk Associate to greet guests, answer inquiries, and schedule appointments. You will assist treatment staff, upsell services, and ensure accurate payments and smooth checkouts.

The role requires strong communication, attention to detail, and a service-oriented attitude. Training provided; ability to work flexible shifts including holidays and weekends.

Qualifications

• Minimum of 1 year spa operations experience preferred.
• Must maintain Alcohol Awareness card.
• Must be a minimum of 18 years of age.

Responsibilities

• Greet guests and respond to inquiries with a positive, clear voice.
• Assist guests in scheduling appointments and locating them for services.
• Process payments, settle accounts, and finalize transactions accurately.

Skills

Guest services

Communication skills

Multitasking

Attention to detail

Phone etiquette

Upselling

Team collaboration

Job description

Grand Sierra Resort in Reno, NV is seeking a friendly Spa Front Desk Associate to greet guests, answer inquiries, and schedule appointments. You will assist treatment staff, upsell services, and ensure accurate payments and smooth checkouts.

The role requires strong communication, attention to detail, and a service-oriented attitude. Training provided; ability to work flexible shifts including holidays and weekends.