Guest Experience Reservations Specialist

TPG Hotels & Resorts, Inc.; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

TPG Hotels and Resorts in Mount Pleasant, SC, is seeking a Reservation Specialist to maintain and enhance guest experiences before arrival and after booking.

You will answer phones, follow scripts, manage reservations, group blocks, and communicate guest needs to the revenue and front desk teams to ensure flawless service.

Ideal candidates have high school diploma, strong communication, multitasking and sales skills, with hospitality experience preferred. Drug test and background check required.

Qualifications

• High school graduate or equivalent.
• Excellent oral and communication skills.
• Excellent multi-tasking skills.
• Sales experience, hospitality preferred.
• Able to work varying shifts.

Responsibilities

• Maintain and improve the quality of the guest experience BEFORE they arrive and AFTER they have booked.
• Answer phones and follow a routine script to gain and qualify the guests needs, ensuring proper information is received, special requests are noted and accurate information is established.
• Follow set procedures on booking specific rate plans, packages and note guests special needs and/or requests to ensure their experience is flawless.
• Maintain reservation arrivals and room inventory for availability.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Answer the telephone in a professional manner and assist guests with any questions, sale of the outlets, and directions to the property etc.

Skills

Excellent communication

Sales experience

Multitasking

Shift flexibility

Education

High school diploma or equivalent

Tools

Reservation system

Job description

TPG Hotels and Resorts in Mount Pleasant, SC, is seeking a Reservation Specialist to maintain and enhance guest experiences before arrival and after booking.

You will answer phones, follow scripts, manage reservations, group blocks, and communicate guest needs to the revenue and front desk teams to ensure flawless service.

Ideal candidates have high school diploma, strong communication, multitasking and sales skills, with hospitality experience preferred. Drug test and background check required.