Reservations Agent

TPG Hotels & Resorts; Mount Pleasant (SC); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

TPG Hotels & Resorts in Mount Pleasant, SC is seeking a Reservation Specialist to support guest engagement from pre-arrival to post-check-in. You will handle phone inquiries, process bookings, manage group blocks, and maintain inventory while promoting hotel programs and upgrades.

The role requires excellent communication and multi-tasking skills, with prior sales or hospitality experience preferred. You may work varying shifts and must pass background checks as part of employment.

Competenze

• High school diploma or equivalent required.
• Excellent oral and communication skills required.
• Excellent multi-tasking skills required.

Mansioni

• Maintain and improve the quality of the guest experience BEFORE they arrive and AFTER they have booked.
• Answer phones and follow a routine script to gain and qualify the guests needs, ensuring proper information is received, special requests are noted and accurate information is established.
• Follow set procedures on booking specific rate plans, packages and note guests special needs and/or requests to ensure their experience is flawless.
• Maintain reservation arrivals and room inventory for availability.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Answer the telephone in a professional manner and assist guests with any questions, sale of the outlets, and directions to the property etc.
• Maintain Reservations email for written requests/needs and bookings.
• Enter and maintain group blocks, information and inventory.
• Maintain an up to date working knowledge of all resort amenities as well as any special events.
• Interact with resort staff in a professional manner, assisting other departments with necessary information on guests arrivals and requests/special needs.
• Be knowledgeable of all emergency procedures and Resort policies.
• Communicate all pertinent information to the Director of Revenue/Reservations, Front Desk Managers, Director of Rooms and Sales Department as necessary.
• Champion programs that train and develop the team as it relates to policies and procedures.
• Cultivate an atmosphere of continuous learning.
• Foster and grow working relationships with other departments.
• Maintain and improve the quality of information given to guests via the phone or email

Conoscenze

Excellent communication

Multi-tasking

Sales experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

• Maintain and improve the quality of the guest experience BEFORE they arrive and AFTER they have booked
  Answer phones and follow a routine script to gain and qualify the guests needs, ensuring proper information is received, special requests are noted and accurate information is established
  Follow set procedures on booking specific rate plans, packages and note guests special needs and/or requests to ensure their experience is flawless
  Maintain reservation arrivals and room inventory for availability
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
  Answer the telephone in a professional manner and assist guests with any questions, sale of the outlets, and directions to the property etc.,
  Maintain Reservations email for written requests/needs and bookings
  Enter and maintain group blocks, information and inventory
  Maintain an up to date working knowledge of all resort amenities as well as any special events
  Interact with resort staff in a professional manner, assisting other departments with necessary information on guests arrivals and requests/special needs
  Be knowledgeable of all emergency procedures and Resort policies
  Communicate all pertinent information to the Director of Revenue/Reservations, Front Desk Managers, Director of Rooms and Sales Department as necessary
  Champion programs that train and develop the team as it relates to policies and procedures
  Cultivate an atmosphere of continuous learning
  Foster and grow working relationships with other departments
  Maintain and improve the quality of information given to guests via the phone or email

Qualifications / Requirement:

• High school graduate or equivalent required
  Excellent oral and communication skills required
  Excellent multi-tasking skills required

Ability to handle stressful situations in a calm, professional manner
Sales experience, hospitality preferred
Able to work varying shifts depending on the requirements of the position

Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Prior Reservation Specialist or other Hospitality experience preferred, but not mandatory.

Applicants must be able to pass a drug test and background check.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.