Guest Experience & Reservations Specialist

Rocky Gap Casino Resort; Flintstone (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Health, vision, and dental benefits

401(k) plan with match

Job summary

Rocky Gap Casino Resort in Maryland seeks a Guest Services Associate to provide accurate information about hotel policies, services and amenities to guests, ensuring exceptional service and satisfaction. You will manage reservations for rooms, spa appointments and golf tee times, respond promptly to inquiries, post deposits or refunds, and coordinate with Security or EMS when needed.

The role requires excellent communication, teamwork, and the ability to work across shifts in a busy resort

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of experience preferred; hotel/motel experience preferred.
• Excellent communication and polite presentation.
• Ability to work all shifts and in fast-paced environments.

Responsibilities

• Provide accurate information about hotel policies, services and amenities.
• Assist guests with reservations for rooms, spa and golf tee times.
• Respond to guest requests courteously and promptly.
• Post deposits and refunds to reservations.
• Handle inbound/outbound calls and support guest inquiries.
• Coordinate with Security and EMS if needed.
• Maintain high level of service and guest satisfaction.
• Other duties as assigned.

Skills

Communication skills

Teamwork

Problem solving

Guest service

Numerical ability

English literacy

Education

High School Diploma or equivalent

Job description

Rocky Gap Casino Resort in Maryland seeks a Guest Services Associate to provide accurate information about hotel policies, services and amenities to guests, ensuring exceptional service and satisfaction. You will manage reservations for rooms, spa appointments and golf tee times, respond promptly to inquiries, post deposits or refunds, and coordinate with Security or EMS when needed.

The role requires excellent communication, teamwork, and the ability to work across shifts in a busy resort