Guest Experience & Reception Specialist

Bluegreen Vacations Corporation; Saint Augustine, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bluegreen Vacations is seeking a Guest Reception Representative to greet visitors in a friendly, professional manner and screen guests according to presentation qualifications. This role ensures that all guests are qualified for their presentation per the company standards.

Under supervision, the Reception Representative handles reception duties, answers and screens calls, coordinates with Sales, Marketing and Admin, and maintains data integrity across reports and the Concierge system.

Responsibilities

• Greet all guests in a warm and professional manner.
• Understand and follow all processes as outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing and Admin.
• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
• Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
• Log escalation of customer complaints/concerns as outlined by Site Level Management.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Ensure all information is updated in Concierge from the guest registration within a timely fashion.
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

Job description

Bluegreen Vacations is seeking a Guest Reception Representative to greet visitors in a friendly, professional manner and screen guests according to presentation qualifications. This role ensures that all guests are qualified for their presentation per the company standards.

Under supervision, the Reception Representative handles reception duties, answers and screens calls, coordinates with Sales, Marketing and Admin, and maintains data integrity across reports and the Concierge system.