Guest Experience QA Specialist

Marriott Vacations; Myrtle Beach (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401K

Travel Discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Quality Assurance Executive in Myrtle Beach, SC to help deliver memorable vacation experiences and uphold service standards.

A typical day includes reviewing sales documents, ensuring accuracy, guiding the Sales team, and assisting owners with pricing, maps, and portfolio information.

Flex scheduling including weekends/holidays; may require background and drug screening; physical ability to lift up to 25 lbs; equal opportunity employer.

Qualifications

• Flexible schedule including weekends and holidays.
• Ability to lift up to 25 lbs and stand for extended periods.
• Background and drug screening may be conducted per policy.

Responsibilities

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensure proper completion.
• Leverage resources for providing service to guests and Owners in an effective manner.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Job description

Marriott Vacations Worldwide is seeking a Quality Assurance Executive in Myrtle Beach, SC to help deliver memorable vacation experiences and uphold service standards.

A typical day includes reviewing sales documents, ensuring accuracy, guiding the Sales team, and assisting owners with pricing, maps, and portfolio information.

Flex scheduling including weekends/holidays; may require background and drug screening; physical ability to lift up to 25 lbs; equal opportunity employer.