Quality Assurance Executive- Orlando Sales Office

Marriott Ownership Resorts, Inc.; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is hiring a Quality Assurance Executive to support Owners/guests by ensuring accurate processing of sales documents and maintaining high standards of service. This role requires a real estate license and willingness to obtain a notary commission if not already licensed.

The position emphasizes quality, accuracy, and customer-focused service within a hospitality and vacation ownership environment, with opportunities for growth and development.

Qualifications

• Must possess a current and active real estate license at time of hire.
• Candidate must be willing and able to obtain a notary commission upon employment, if not already licensed as a notary.

Responsibilities

• Ensure accurate processing of sales documents.
• Focus on quality, accuracy, productivity and motivate associates with effective feedback and tracking.
• Review paperwork discrepancies with Sales Executive/Manager and ensure proper contract details.
• Review loan applications and financial documents with customers to ensure complete and accurate submissions.

Skills

Real estate license

Notary eligibility

Job description

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

*To be considered for the Quality Assurance Specialist position, candidates must possess a current and active real estate license at the time of hire. Additionally, candidates must be willing and able to obtain a notary commission upon employment, if not already licensed as a notary.*

Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

Typical Day

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals and listen and respond appropriately to the concerns of employees.
• Always follow company policies and safety procedures.

Physical and Work Conditions

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members