Guest Experience & Quality Assurance Lead

MVW Charleston Sales Gallery; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide invites applications for a Quality Assurance Executive at the Charleston Sales Gallery. You will help ensure complete and accurate processing of sales documents and support guest experiences by upholding company standards and quality, accuracy, and timely feedback.

We value reliability and teamwork; the role requires flexibility across weekends/holidays and the ability to review contracts and loan documents with customers, contributing to a seamless, memorable

Responsibilities

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Job description

Marriott Vacations Worldwide invites applications for a Quality Assurance Executive at the Charleston Sales Gallery. You will help ensure complete and accurate processing of sales documents and support guest experiences by upholding company standards and quality, accuracy, and timely feedback.

We value reliability and teamwork; the role requires flexibility across weekends/holidays and the ability to review contracts and loan documents with customers, contributing to a seamless, memorable