Quality Assurance Specialist - Guest Experience

Marriott Ownership Resorts, Inc.; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Tuition Reimbursement

Professional Counseling & Family

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Quality Assurance Executive to help create memorable vacation experiences. This role includes processing sales documents, ensuring accuracy and consistency, and providing excellent service to guests and Owners.

The ideal candidate will possess strong attention to detail and effective communication skills. The schedule is flexible, and there are numerous growth opportunities, alongside great benefits including medical and travel discounts.

Qualifications

• Available to work a flexible schedule including weekends and holidays.
• Ability to lift/carry items up to 25lbs without assistance.
• Comfortable with standing, sitting, and walking for extended periods.

Responsibilities

• Assist in processing documents related to sales accurately.
• Monitor quality, accuracy, and productivity.
• Review contracts and loan applications with customers.
• Provide service to guests using various resources.
• Welcome guests and address their needs promptly.

Skills

Attention to detail

Communication

Time management

Customer service

Job description

Marriott Vacations Worldwide is seeking a Quality Assurance Executive to help create memorable vacation experiences. This role includes processing sales documents, ensuring accuracy and consistency, and providing excellent service to guests and Owners.

The ideal candidate will possess strong attention to detail and effective communication skills. The schedule is flexible, and there are numerous growth opportunities, alongside great benefits including medical and travel discounts.