Guest Experience & Promotions Host

Grand Casino Mille Lacs & Hinckley; Onamia (MN); On-site; USD 17,000 - 25,000; Full time

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a friendly, outgoing Players Club Ambassador to welcome guests, enroll new players, and assist in events, promotions, and entertainment acts.

You will answer guest questions, book hotel rooms, upsell casino amenities, and maintain accurate guest records while upholding confidentiality and strong guest service. This role suits someone who thrives in a fast-paced gaming environment and enjoys public speaking.

Qualifications

• High school diploma or GED or the ability to pass our Basic Skills Assessment.
• 1 year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
• Basic computer skills including Microsoft Word, Excel, PowerPoint, and familiarity with internet research and email communication.
• Money-handling experience preferred.

Responsibilities

• Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
• Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
• Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
• Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
• Thorough understanding of drawing software and how to properly execute drawings.
• Ability to emcee promotional events in a professional and respectful manner.
• Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
• Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.

Skills

Guest service

Marketing basics

Sales

Customer service

Education

High school diploma or GED

Basic computer skills

Tools

Microsoft Office Suite

Job description

Grand Casino Mille Lacs & Hinckley is seeking a friendly, outgoing Players Club Ambassador to welcome guests, enroll new players, and assist in events, promotions, and entertainment acts.

You will answer guest questions, book hotel rooms, upsell casino amenities, and maintain accurate guest records while upholding confidentiality and strong guest service. This role suits someone who thrives in a fast-paced gaming environment and enjoys public speaking.