Guest Experience Programs Supervisor

Saintkatearts; Lake Geneva (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus restaurants and 19

Free parking

Two-for-one movie theater coupons

Career growth and property transfers

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Grand Experiences Supervisor to bridge the Grand Experiences Manager with the Activities team, Concierge, and Geneva Club. You will observe operations, step in to maintain guest experiences, and supervise Coordinators and Representatives to ensure tasks are completed and standards met.

The role requires leadership, creativity, and strong communication, with the ability to adapt to a varied schedule including nights, weekends, and holidays,

Qualifications

• Two- or four-year college degree preferred.
• High school diploma or equivalent required.
• Experience in event planning, catering or recreation preferred.
• Supervisory experience preferred.
• Able to work nights, weekends and holidays.

Responsibilities

• Oversee the quality of programming and ensure high standards.
• Develop new programming and implement it effectively.
• Assist in maintaining daily responsibility sheets and weekly schedules.
• Assist in purchasing through Birchstreet and manage SMS Host entries.
• Supervise Coordinators and Activities Representatives daily tasks.
• Ensure compliance with food and beverage standards.
• Act as liaison between Culinary staff and Geneva Club Butlers.
• Adjust scheduling as needed on a daily basis.
• Handle special projects as assigned.

Skills

Leadership

Communication

Organizational skills

Creativity

Multitasking

Decision making

Independent work

Adaptability

Energy

Detail-oriented

Education

Bachelor's degree preferred

High school diploma or equivalent required

Job description

Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Grand Experiences Supervisor to bridge the Grand Experiences Manager with the Activities team, Concierge, and Geneva Club. You will observe operations, step in to maintain guest experiences, and supervise Coordinators and Representatives to ensure tasks are completed and standards met.

The role requires leadership, creativity, and strong communication, with the ability to adapt to a varied schedule including nights, weekends, and holidays,