Spa Front Desk Supervisor: Elevate Guest Experience

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free meals per shift

Gym discounts

Room discounts at Marcus Hotels & 

Restaurants discounts at Marcus Hotels

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

Insurance after 30 days

Life insurance

Job summary

Grand Geneva Resort & Spa is seeking a Front Desk Supervisor for the WELL Spa + Salon in Lake Geneva, WI. You will oversee the front desk reception, ensure efficient guest transactions, and assist with daily spa operations while maintaining exceptional guest experiences.

Responsibilities include using SMS Host and SMS POS systems, balancing transactions, resolving guest issues, and coordinating with housekeeping and maintenance.

Qualifications

• High School diploma or equivalent required.
• 6 months or more in previous work experience in a guest service position, preferably hospitality.
• Previous supervisory skills required.
• Excellent communication and customer service skills.
• Ability to work with all departments and the public.
• Able to stand, walk, and use hands for extended periods.
• Team player with good judgment and problem solving.

Responsibilities

• Greet guests, handle guest transactions, answer calls, and process reservations.
• Maintain knowledge of property management and POS systems.
• Post and verify room charges, taxes, and resort fees; balance food and beverage systems.
• Address guest complaints and provide information within scope of authority.
• Complete shift checklists and monitor front desk safety and appearance.
• Collaborate with housekeeping and maintenance on room status and repairs.
• Maintain cash control and deposits according to policy.
• Perform other duties as assigned.

Job description

Grand Geneva Resort & Spa is seeking a Front Desk Supervisor for the WELL Spa + Salon in Lake Geneva, WI. You will oversee the front desk reception, ensure efficient guest transactions, and assist with daily spa operations while maintaining exceptional guest experiences.

Responsibilities include using SMS Host and SMS POS systems, balancing transactions, resolving guest issues, and coordinating with housekeeping and maintenance.