Experiences Supervisor – Guest Programs & Events

Grand Geneva Resort & Spa; Town of Lyons (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

A free, well-balanced meal every shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels & Resor

Free parking

"Two for one" movie theater coupons at

Ability to grow your career and trans

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance,

company-paid life insurance, employee

assistance program offer, and 401k

And more!

Job summary

Grand Geneva Resort & Spa in Wisconsin seeks a Grand Experiences Supervisor to bridge the Grand Experiences Manager with the Activities Representatives, Coordinators, Concierge, and Geneva Club teams, ensuring consistently high-quality guest experiences.

You will oversee programming, develop new offerings, manage schedules, handle administrative duties, and coordinate purchasing and class management in SMS Host and Birchstreet.

Qualifications

• College degree preferred; two- or four-year programs are acceptable.
• High school diploma or equivalent required.
• Experience in event planning, catering, or recreation preferred.
• Supervisory experience preferred.
• High energy, positive attitude, and excellent communication skills.
• Strong organizational and multitasking abilities.
• Will ing to work nights, weekends, and holidays.
• Able to stand for long periods.

Responsibilities

• Oversee and ensure the quality of programming.
• Develop new programming and implement it.
• Assist in maintaining daily responsibilities sheets and weekly schedules, including Geneva Club administrative duties.
• Assist in purchasing through Birchstreet.
• Reserve, bill, create and modify classes in SMS Host.
• Supervise Coordinators to ensure daily tasks are completed.
• Supervise Activities Representatives to ensure daily tasks are completed.
• Ensure all food and beverage standards are followed.
• Liaise between Culinary staff and Geneva Club Butlers.
• Adjust scheduling as needed daily.
• Take on special projects as assigned.

Skills

Event planning

Catering

Recreation programming

Supervisory experience

Organizational skills

Creativity

Communication

Schedule management

Education

Two- or Four-year college degree preferred

High school diploma or equivalent required

Tools

Birchstreet

SMS Host

Job description

Grand Geneva Resort & Spa in Wisconsin seeks a Grand Experiences Supervisor to bridge the Grand Experiences Manager with the Activities Representatives, Coordinators, Concierge, and Geneva Club teams, ensuring consistently high-quality guest experiences.

You will oversee programming, develop new offerings, manage schedules, handle administrative duties, and coordinate purchasing and class management in SMS Host and Birchstreet.