Team Building Supervisor

Saintkatearts; Lake Geneva (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus restaurants and 19

Free parking

Two-for-one movie theater coupons

Career growth and property transfers

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Grand Experiences Supervisor to bridge the Grand Experiences Manager with the Activities team, Concierge, and Geneva Club. You will observe operations, step in to maintain guest experiences, and supervise Coordinators and Representatives to ensure tasks are completed and standards met.

The role requires leadership, creativity, and strong communication, with the ability to adapt to a varied schedule including nights, weekends, and holidays,

Qualifications

• Two- or four-year college degree preferred.
• High school diploma or equivalent required.
• Experience in event planning, catering or recreation preferred.
• Supervisory experience preferred.
• Able to work nights, weekends and holidays.

Responsibilities

• Oversee the quality of programming and ensure high standards.
• Develop new programming and implement it effectively.
• Assist in maintaining daily responsibility sheets and weekly schedules.
• Assist in purchasing through Birchstreet and manage SMS Host entries.
• Supervise Coordinators and Activities Representatives daily tasks.
• Ensure compliance with food and beverage standards.
• Act as liaison between Culinary staff and Geneva Club Butlers.
• Adjust scheduling as needed on a daily basis.
• Handle special projects as assigned.

Skills

Leadership

Communication

Organizational skills

Creativity

Multitasking

Decision making

Independent work

Adaptability

Energy

Detail-oriented

Education

Bachelor's degree preferred

High school diploma or equivalent required

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Grand Experiences Supervisor at the Grand Geneva Resort & Spa, you’ll serve as a liaison between the Grand Experiences Manager and the Activities Representative & Coordinator, Concierge, and Geneva Club Teams by observing and stepping in when necessary to provide consistently high-quality experiences to our guests.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Oversee and ensure the quality of programming.
• Developing new programming and the implementation of such.
• Assisting the Grand Experiences Manager in maintaining the daily responsibilities sheets and weekly schedules, to include Geneva Club Administrative duties.
• Assist in purchasing through Birchstreet.
• Reserving, billing, creating and modifying classes in SMS Host.
• Supervise Coordinators to insure daily tasks are completed.
• Supervise Activities Representatives to insure daily tasks are completed.
• Ensure all food and beverage standards are being followed
• Act as Liaison between Culinary staff and Geneva Club Butlers.
• Be aware of scheduling needs and make adjustments as needed on a daily basis.
• Special projects as assigned

What do you bring to the role?

• Two- or Four-year college degree preferred
• High school diploma or equivalent required.
• Previous experiences in event planning, catering or recreation preferred.
• Previous Supervisory Experience preferred.
• High energy and positive attitude.
• Strong organizational skills.
• Highly creative, self-starter.
• Able to work a varied schedule to include nights, weekends and holidays.
• Able to stand for long periods of time.
• Excellent communication skills, both written and oral.
• Ability to make decisions and work independently.
• Multi-tasker.
• Able to fully develop and implement plans from beginning to end.
• Highly detail-oriented.
• Ability to recognize and adjust to varying business needs.
• Excellent follow-through and focus.
• Flexible and highly adaptable.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer