Guest Experience Pro — Hospitality & Reservations

andCo Hospitality; Kissimmee (FL); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

andCo Hospitality in Kissimmee, FL is seeking a Guest Experience Specialist to deliver warm hospitality, assist guests and owners with reservations, deposits, and account questions across our Florida properties. You will be the first point of contact, turning inquiries into smooth, memorable experiences.

You will handle inbound calls, proactive outreach, and resolve issues with professionalism, staying informed on rates and promotions while upholding brand standards and teamwork.

Qualifications

• High school diploma and at least 1 year of related experience (3+ years preferred).
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent communication and problem-solving skills.
• Ability to multitask and stay calm under pressure.

Responsabilités

• Answer inbound guest and owner calls with warmth, clarity, and professionalism.
• Make proactive outbound calls to confirm arrivals and support reservations.
• Assist guests and owners with bookings, vacations, and account questions.
• Process helpdesk reservations, requests, and inquiries accurately and on time.
• Handle owner payments questions and follow up on past-due balances.
• Provide accurate information on ownership, deeds, and title status.

Connaissances

Customer service

Communication

Multitasking

Detail-oriented

Bilingual

Formation

High school diploma

Outils

Microsoft Word

Microsoft Excel

Outlook

Description du poste

andCo Hospitality in Kissimmee, FL is seeking a Guest Experience Specialist to deliver warm hospitality, assist guests and owners with reservations, deposits, and account questions across our Florida properties. You will be the first point of contact, turning inquiries into smooth, memorable experiences.

You will handle inbound calls, proactive outreach, and resolve issues with professionalism, staying informed on rates and promotions while upholding brand standards and teamwork.