Guest Experience Concierge

andCo Hospitality, a Certified B Corp; Kissimmee (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

andCo Hospitality is seeking a Guest Experience Specialist to elevate stays across our Florida properties. You will handle guest and owner interactions with warmth, manage inquiries, and keep reservations running smoothly.

Your role supports a truly guest-centric experience and contributes to a collaborative team culture. You’ll help with deposits, reservations, and account questions while maintaining brand standards and proactive communication across channels.

Qualifications

• High school diploma and 1+ year of related experience (3+ years preferred).
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Answer inbound guest and owner calls with warmth and professionalism.
• Make outbound calls to confirm arrivals and support reservations.
• Assist guests and owners with bookings, planning, and account questions.
• Process helpdesk reservations, requests, and inquiries accurately.
• Support owners with deposits and exchange coordination.
• Handle owner collection calls and follow up on past-due balances.
• Present Deedback options and guide next steps to owners.
• Field title inquiry calls and provide ownership information.
• Resolve guest and owner concerns promptly, including escalations.
• Stay updated on current rates, promotions, and rental updates.
• Keep guest and departmental communications aligned with brand standards.
• Support special projects like lockouts, commissions, and LRP.

Skills

Active listening

Multitasking

Customer-focused

Detail-oriented

Time management

Verbal communication

Written communication

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

andCo Hospitality is seeking a Guest Experience Specialist to elevate stays across our Florida properties. You will handle guest and owner interactions with warmth, manage inquiries, and keep reservations running smoothly.

Your role supports a truly guest-centric experience and contributes to a collaborative team culture. You’ll help with deposits, reservations, and account questions while maintaining brand standards and proactive communication across channels.