Guest Experience Concierge - Reservations & Support

Legacy Vacation Resorts; Kissimmee (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

At andCo Hospitality in Kissimmee, FL is seeking a Guest Experience Specialist to support guests and owners across reservations, deposits, and account inquiries. This role emphasizes warm communication, accurate information, and proactive outreach to ensure memorable stays across Florida properties.

Ideal candidates have a high school diploma and 1+ year in related roles, with proficiency in Word, Excel, and Outlook. Multitasking and teamwork are essential in a fast-paced environment.

Qualifications

• High school diploma required; 1+ year in related role preferred.
• Strong customer-service mindset and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer inbound guest and owner calls with warmth, clarity, and professionalism.
• Make proactive outbound calls to confirm arrivals and support reservations.
• Assist guests and owners with bookings, planning, and account questions.
• Process reservations and inquiries accurately and on time.
• Support owners with deposits and exchange coordination.
• Handle payment questions and follow up on past-due balances with care.
• Present options clearly and guide owners through next steps.
• Provide accurate information on ownership, deeds, and title status.
• Resolve guest and owner concerns promptly, including escalated requests.

Skills

Customer service

Active listening

Multitasking

Written communication

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

At andCo Hospitality in Kissimmee, FL is seeking a Guest Experience Specialist to support guests and owners across reservations, deposits, and account inquiries. This role emphasizes warm communication, accurate information, and proactive outreach to ensure memorable stays across Florida properties.

Ideal candidates have a high school diploma and 1+ year in related roles, with proficiency in Word, Excel, and Outlook. Multitasking and teamwork are essential in a fast-paced environment.